After a summer filled with disruption one airline has been named and shamed as the worst British carrier of the year as the result of delays and cancellations. This summer saw a chaotic season for travel, with 11,500,000 passengers facing flight disruptions between 1 June and 31 August. Now a study of global flight data has revealed the airlines that left the most passengers in a state of disarray. You may be surprised by who tops the list.
Passenger rights organisation AirHelp compiled the data which listed 10 global airlines who have experienced the most changes to travel plans over the summer months.
Topping the list for passenger disruption is British Airways, despite their high flying reputation.
The British air carrier left a massive 2,192,500 passengers scrambling as the result of number issues with travel plans.
From pilot walkouts to late departures and cancellations, it was a turbulent summer for BA passengers.
The airline saw a total of 16,000 disrupted flights over the busy holiday period.
AirHelp further discovered that passengers travelling with the carrier saw around 170 flight disruptions per day.
Pilots walked out in a series of industrial strikes over a dispute regarding working conditions and pay, which saw the airline lose out on approximately £120million, according to BALPA.
However, even when a second round of action was cancelled, the airline pushes forward with cancelling over 400 flights.
Despite this, it was easyJet, who took the crown for the most actual aircraft disruptions.
The budget airline is reported to have seen issues with 19,400 flights, translating to left a whopping 2,189,900 passengers – waiting on the tarmac.
According to experts, the low-cost carrier has seen flight disruptions increase by 16 percent since 2017.
Furthermore, research from consumer rights advocate Which? found that one in five of easyJet’s flights from Stansted to Ibiza were late by an hour or more.
Regarding delays and cancellations, the airline’s website states: “We realise that flight delays and cancellations are incredibly frustrating so when this happens, we will do our best to get you to your destination and help you to make the right choices to get you where you need to go.”
Meanwhile, British Airways also offer advice to passengers facing delays, stating: “We do everything we can to get you where you need to be on time. Unfortunately, delays, cancellations and misplaced baggage can sometimes occur.
“We’ll be in touch as quickly as we can if your flight is delayed or cancelled.”
Other heavy hitters to join easyJet and BA on the list were Flybe, with 1,289,900 passengers affected, Ryanair, with 717,400, and Jet2, who saw 555,400 passengers dismayed at flight changes.
Ryanair were also struck with staff walkouts during the summer months, though managed to sidestep major disruptions.
Airline owner Michael O’Leary released a statement in the midst of pilot walkouts assuring customers all routes would “operate as scheduled.”
Even so, they saw around 55 flights cancelled or delayed per day.
Paloma Salmeron, air passenger rights expert at AirHelp, said: “Airlines are repeatedly letting down their customers and this study reveals the true extent of the problem across the length and breadth of the industry.
“easyJet’s flight disruptions have increased by 16 percent* since 2017, showing that the airline is still failing its passengers when it comes to flight punctuality.
“It’s also extremely disappointing to see that British Airways, in its centenary year, has failed to uphold the excellent service standards for which it was once known.
“Such regular disruptions reflect a complete disregard for air passengers. Most people will forgive the occasional unavoidable delay or cancellation, provided they are treated fairly, but it’s unacceptable that they are having to contend with disruption at this scale.
“We hope these statistics serve as a much-needed wake-up call for the airline industry and shocks carriers into improving.”